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#WESTERN DIGITAL MY PASSPORT 500GB FREEZES FILE EXPLOERER PORTABLE#
Question Problem with WD My Passport Ultra Portable HDD ? WD My Passport 1TB Operational Temperature I have connected it to the USB 3.0 port and i am using Teracopy because i cant rely on windows explorer I tried the diagnostics tool and the drive was accessibleĪt first it showed the drive to be unhealthyĪnd then it vanished from the diagnostic tool windowĪnd since then it has never shown up on itĪnd i have been copying whatever i need from the drive but its running at extremely low speeds and its been like 3 days and i have only managed to copy around 7GB of photos Posting some screenshots from Disk management would be really helpful, too. The utility will help us determine the health and SMART status of your WD My Passport. Instead of running chkdsk, I'd advise you to run the QUICK and EXTENDED tests from WD's Data LifeGuard Diagnostics for Windows. Both of my photo viewing applications freeze too if I use them to view the files.
But with folders containing 40gb of videos or lots of photos Windows Explorer freezes. I've even been able to click on a small file and drag/move it onto my internal hard drive successfully. If I try to ‘scan and fix issues’ on connection it reaches. I’m trying to fix a My Passport for a friend (not sure exactly which model) and whenever I try to connect it to my computer it I can’t properly access it. Make sure you backup all your data from the external as soon as you can access it. It shows me the directory tree and names of files. CharlieStreet December 30, 2015, 6:12pm 1. Moreover, if you have access to another PC or laptop, try connecting the HDD there as well to see how it will get recognized. I'd strongly recommend you try plugging the HDD using a different USB cable and to another USB port on your computer. Hey there, sorry to hear about your issues with the WD My Passport drive.
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